Staff Journeys
Day-in-the-life workflows for each EliteCare user persona
Care Coordinator Daily Workflow
Follow Maria through her complete workday managing TCM contacts, CCM calls, and care coordination tasks.
Month-End Billing Process
Track Tamika's billing validation workflow from preparation through submission and reconciliation.
Physician Approval Workflow
See how Dr. Patel efficiently reviews and approves care documentation between patient visits.
Practice Admin Oversight
Jennifer monitors care management performance, revenue, compliance, and staff productivity.
Patient Journeys
Complete care pathways from patient perspective through each program
TCM: Hospital to Recovery
Eleanor Mitchell's 30-day journey from hospital discharge through transitional care completion.
CCM: Chronic Care Management
James Washington's ongoing monthly care management for multiple chronic conditions.
RPM: Remote Patient Monitoring
Maria Santos's journey with device-based monitoring for diabetes management.
Interactive UX Demos
Step-by-step screen walkthroughs showing the EliteCare user interface in action
Primary Users
Care Coordinator
Maria RodriguezTCM contacts, CCM management, task workflows, and patient care coordination.
Nurse
Angela Thompson, RNRPM alert triage, patient education, device troubleshooting, clinical documentation.
Physician
Dr. Anil PatelTCM visit review, encounter sign-off, RPM alert response, CCM care plan oversight.
Secondary Users
Billing Specialist
Tamika WashingtonClaims review, TCM/CCM/RPM billing, denial management, reporting.
Practice Admin
Jennifer ChenExecutive dashboard, staff performance, program enrollment, compliance monitoring.
IT Administrator
Marcus JohnsonUser provisioning, integration management, audit logs, system configuration.
Care Management Programs
Medicare care management programs supported by EliteCare
TCM - Transitional Care
Post-discharge care coordination for 30 days following hospital or SNF discharge.
Key Requirements:
- Contact within 2 business days
- Medication reconciliation
- Face-to-face visit (7 or 14 days)
- Care coordination throughout
Billing Codes:
CCM - Chronic Care
Ongoing monthly management for patients with 2+ chronic conditions.
Key Requirements:
- Patient consent documented
- 2+ qualifying chronic conditions
- 20+ minutes per month
- Care plan documentation
Billing Codes:
RPM - Remote Monitoring
Device-based vital signs monitoring with treatment management time.
Key Requirements:
- FDA-cleared device
- 16+ days of data (or 2-15 for 99445)
- Interactive treatment management
- 2026: New short-duration codes
Billing Codes:
Quick Reference
Key personas and their primary EliteCare touchpoints
| Persona | Role | Primary Tasks | Usage | Journey | UX Demos |
|---|---|---|---|---|---|
| Maria Rodriguez | Care Coordinator | TCM contacts, CCM calls, care coordination | 6-8 hrs/day | Daily Workflow | 8 demos |
| Angela Thompson | Nurse, RN | RPM alerts, patient education, device support | 3-4 hrs/day | — | 4 demos |
| Dr. Anil Patel | Physician | Documentation approval, TCM visits | 30-45 min/day | Daily Approvals | 4 demos |
| Tamika Washington | Billing Specialist | Billing validation, claims submission, denials | 4-5 hrs/day | Month-End Billing | 6 demos |
| Jennifer Chen | Practice Admin | Reports, compliance, staff oversight | 2-3 hrs/day | Oversight Dashboard | 5 demos |
| Marcus Johnson | IT Administrator | User provisioning, integrations, security | 1-2 hrs/day | — | 4 demos |